Shipping & Returns
Thank you for shopping with us! We strive to provide you with high-quality products and exceptional service. Please review our Shipping and Return Policy below:
Shipping Policy:
- In stock items may take 1-2 business days to be processed before shipping.
- Free shipping offer available on orders of $100 or more after all discounts applied. The qualifying $100 amount must be obtained prior to the taxes being applied to total. Discount is automatically applied at checkout. Offer is subject to change and/or end without notice.
- Items that are not in stock or pre-order items may take 7-14 days.
- Na/num Market is not responsible for lost packages. If the customer provides incorrect address, customer is responsible for further needs.
Return Policy:
- Returns and Refunds: We regret to inform you that we do not accept returns or offer refunds for any reason other than product defects or issues in transit, given the specific nature of our products.
- Product Defects or Transit Issues: If you encounter any issues with your order during transit or receive a defective product, contact our customer service team immediately for assistance. Please take images of both the packaging and product so we can assist you properly. We are committed to resolving any problems promptly and ensuring your satisfaction.
- Final Sale: All purchases are considered final sale and are not eligible for return or refund, except in cases of product defects or transit issues as outlined above.